Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please call 1.800-420-7760 or send us email at ask@rubyimports.net
You can use your mileage at any time when you make the purchase. You will be promote if you wish to use the mileage on check-out.
just click on the My Account link for Track Order or Order History at the bottom of every page. Please remember that you must be a registered customer and signed in to your account.
Yes, However, for quality service, we only provide to number of clients, if you wish to find out if you can become a drop shipper, please send email to ask@rubyimports.net.
We will try our best to restock the item you requested, however, some items take longer than others to arrive and cannot give you specific time. We send you an email when we can estimate the arrival time.
Yes, We have many satisfied international customer. We use FEDEX or UPS or USPS to ship international. You will have chance to pick the carrier and fee when checking out.
Our site is optimized for all type browser. However, to experience faster speed, we recommend Chrome version 36.0 or higher or Firefox version 25.0 or higher or Internet Explorer version 10.0 and higher
Ruby Special page is for Gold, Diamond, Platinum and RUBY VIP member only. Check your membership status at the top right, if you are a silver member, you do not have access to this page. If you are Gold or Higher member and still can't access to this site, please write us at ask@rubyimports.net
just click on the My Account link for Track Order or Order History at the bottom of every page. Please remember that you must be a registered customer and signed in to your account.
Click on the My Account link for Track Order at the bottom of every page and you will be redirect to a page where you can track your order by clicking tracking number.
International shipping charge differs by country you are shipping to. You will have chance to review the shipping method and choose the carrier you like. We do not charge you any tax however, you have to pay the duty for country you are shipping to, if apply. We are not responsible for package held in customs or returned package due to unpaid duties or any other reasons
For international customer, you will be able to see exact cost for the shipping when checking out. For US customer, FEDEX or UPS GROUND - most popular shipping method- is $8.90 for purchase total under $300.00. All other, please see Shipping rate
Return will be credited in the same form as they were paid if an item is defected and returned within 15 days of purchase. If you are returning your item due to any other reason, there will be 30% restocking fee. We can also credit to your account for your next purchase.
Click to MY ACCOUNT at the top of every page(you must log in first), click on request return where you will see the available invoice, click on the invoice where your product is originated and fill out simple form for returning item. Click on request button and print the form that pops-up. Include this form with product you are returning.
We accept the following credit cards at rubyimports.net:
PayPal
American Express
MasterCard
VISA
COD(There is $9.00 fee for this service and you must ordered via credit or paypal before)
We send you an notice email when estimate arrival time is available.
You can use the code at payment option when checking-out. You will be prompt to enter the coupon/promotional code.
Our site is optimized for all type browser. However, to experience faster speed, we recommend Chrome version 36.0 or higher or Firefox version 25.0 or higher or Internet Explorer version 10.0 and higher
Yes, you can click on site tutorial and learn more about our site and how to navigate quickly and contently
Yes, Please contact order@rubyimports.net or call 901-375-4377 for detail information.
Yes we are more than happy to hear from you. Please login to your account and use my question.
